Where we deliver
Nektar33 accepts orders for Kosovo, Albania, and North Macedonia where our partners offer service. Availability for your exact address is confirmed during ordering or by our team.
Delivery partners
One or more independent transport partners carry shipments. We give them only the data required for delivery. ONITECH SOLUTIONS L.L.C, as Nektar33's operator and contracting seller, remains responsible for its obligations to you; the carrier does not replace Nektar33 as your point of contact.
Charges
Delivery charges are calculated from the country, city, address, and active shipping rules and are shown before confirmation. If a charge cannot reasonably be calculated online, we will disclose it and obtain your agreement before dispatch.
Processing and timing
Times shown on the site or communicated after ordering are estimates unless expressly confirmed as binding. Orders depend on address verification, availability, and carrier schedules. Unless another time is agreed, goods will be delivered without undue delay and within 30 days after contract formation as required by applicable law.
Address and delivery attempts
Provide an accurate name, phone, and address. The partner may call to coordinate delivery. If an address is wrong, the recipient cannot be reached, or delivery is refused without a legal basis, the order may return and only reasonable, permitted costs that were clearly disclosed may be charged.
Delays and failed delivery
Weather, border procedures, holidays, carrier capacity, or events outside reasonable control can cause delay. We will update you when information is available and provide a revised time or suitable remedy. Statutory cancellation rights where delivery does not occur at the agreed time remain unaffected.
Risk and ownership
We bear risk of loss or damage until you or your nominated third party, other than the carrier, physically receives the goods. This changes only where law provides, such as when you independently appoint a carrier not offered by us.
Cross-border orders
Orders to Albania or North Macedonia may involve border procedures, restrictions, or import obligations. Where we know of a mandatory cost not included in the total, we will inform you before confirmation or dispatch.
Tracking and problems
Check status using the order number and phone on the Track Order page. For a lost, damaged, incomplete, or wrong delivery, email info@onitech.co with the order number. We will coordinate with the partner and remain your point of contact.